Help & policies
Answers to common questions, plus the Terms of Service and Privacy Policy for your Tenkai Luna account.
FAQ
Is one account used for the game and the website?
Yes. Your username and password work in the launcher, the Item Mall, Top-Up and the Battle Pass.
I forgot my password
Open Log in and choose Forgot?. The reset link works for 30 minutes.
Where do Item Mall purchases go?
Items are delivered to the Item Mall storage of your account. Log out of the game before buying, then open the storage keeper in Zakandia to collect them.
How do daily rewards work?
Log in each day and claim that day's Battle Pass reward. Days you miss expire.
Payments & CP
How long does a top-up take?
QRIS and e-wallet payments usually arrive within a minute. Virtual Account transfers can take up to 15 minutes.
My payment went through but CP didn't arrive
Check My account › Purchases. If the order still says Pending after 30 minutes, send the order ID to a GM on Discord.
Refunds
Cash Points and delivered items can't be refunded, except where required by law.
Terms of Service
PLACEHOLDER — replace with the client's Terms of Service.
- You must be at least 13 years old, or have a parent's permission, to create an account.
- Cheating, bots, exploiting bugs and real-money trading of in-game items can lead to a ban.
- Cash Points have no cash value and can only be used inside Tenkai Luna.
Version 1 · Updated 3 Nov 2026
Privacy Policy
PLACEHOLDER — replace with the client's Privacy Policy.
- We store your username, email and security details.
- Payments are handled by a licensed payment gateway. We never see your card or bank login.
- The Spender ranking shows names and tiers only, never amounts.
Version 1 · Updated 3 Nov 2026